T&C

Customer satisfaction (standard return policy)

• Return for replacement or exchange with in: 7 days

• Return for refund within: 3 days

• Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy.

Promotional, deals, sale, discount and selling with super low-price products standard return policy

• Return for replacement within: 4 days

• No Refund

• Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount and Selling With Super Low Price Products. Items covered by this policy must be returned for replacement within 4 days of the invoice date. Will be applied Restocking Fee from 15%. For more details and policy please visit Customer satisfaction policy. No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

Mobile phones, smart phones standard return policy for warrantied models only

• Return for replacement within: 7 days (must be unopened, brand-new condition)

• Return for refund within: 3 days (must be unopened, brand-new condition)

• Restocking Fee: Yes

• Warranty: As per mention on market.helixqatar.com web site

Note : Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this means Mobile Phone or Smart Phone is without warranty!
This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging & service product delivery charges will be applicable.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage

• Warranty period not indicated in invoice.

• Mobiles Phones, Smart Phones that are missing with manufacturer label containing model number and part number

• Mobiles Phones, Smart Phones that are missing with manufacturer warranty label

• Mobiles Phones, Smart Phones with missing parts, box, headphones or any other accessories from the original box

• Returned without original invoice

• Mobiles Phones, Smart Phones which are not satisfying manufacturer warranty policy

• Mobiles Phones, Smart Phones which are not satisfying Customer Satisfaction policy

Tablets standard return policy

• Return for replacement within: 7 days

• Return for refund within: 3 days

• Restocking Fee: Yes

• Warranty: As Per Mention on Market.helixqatar.com.com Site

This is our Standard Return and Warranty policy for Tablets. Items covered by this policy can be replace or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage

• Tablets that are missing with manufacturer label containing model number and part number

• Tablets that are missing with manufacturer warranty label

• Tablets with missing parts, box, headset or any other accessories from the original box

• Returned without original invoice

• Tablets which are not satisfying manufacturer warranty policy

• Tablets which are not satisfying Customer Satisfaction policy

Laptops, netbooks and desktops standard return policy

• Return for replacement within: 7 days

• Return for refund within: 3 days

• Restocking Fee: Yes

• Warranty: As per mention on Market.helixqatar.com.com site

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage

• Laptops and Netbooks that are missing with the manufacturer label containing model number and part number

• Laptops and Netbooks that are missing with the manufacturer warranty label

• Laptops and Netbooks with missing parts, box, adapters or any other accessories from the original box

• Returned without original invoice

• Laptops and Netbooks which are not satisfying manufacturer warranty policy

• Laptops and Netbooks which are not satisfying Customer Satisfaction policy

• Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

Digital and dslr cameras standard return policy for warrantied models only

• Return for replacement with in: 7 days

• Return for refund within: 3 days

• Restocking Fee: Yes

• Warranty: As per mention on Market.helixqatar.com.com site

This is our Standard Return and Warranty policy for Warrantied Cameras. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage

• Cameras that are missing with the manufacturer label containing model number and part number

• Cameras that are missing with the manufacturer warranty label

• Cameras with missing parts, box, headphones or any other accessories from the original box

• Returned without original invoice

• Cameras which are not satisfying manufacturer warranty policy

• Cameras which are not satisfying Customer Satisfaction policy

Digital and dslr cameras standard return policy for non-warrantied models only

• Return for refund not available

• Return for replacement not available

• Restocking Fee: No

• Warranty: Not available

Mobile phones, smart phones standard return policy for non-warrantied models only

• Return for refund not available

• Return for replacement not available

• Restocking Fee: No

• Warranty: Not available

This is our Standard Return and Warranty policy for NON-Warrantied Mobiles Phones, Smart Phones. Items covered by this policy cannot be returned.

Refurbished or recertified laptops, netbooks standard return policy

• Return for refund within: 3 days

• Return for replacement within: 7 days

• Restocking Fee: No

• Warranty: As per mention on Market.helixqatar.com.com site

This is our Standard Return and Warranty policy for Refurbished or Recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within Qatar) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

• Any physical damage

• Laptops and Netbooks that are missing with the manufacturer label containing model number and part number

• Laptops and Netbooks that are missing with the manufacturer warranty label

• Laptops and Netbooks with missing parts, box, adapters or any other accessories from the original box

• Returned without original invoice

• Laptops and Netbooks which are not satisfying manufacturer warranty policy

• Laptops and Netbooks which are not satisfying Customer Satisfaction policy

• Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

Helix Services Warranty Policy

Items shipped from market.helixqatar.com, can be returned within 7* days of receipt of shipment in most cases. Some products have different policies or requirements associated with them. It can take up to 2-4 working days for an item to reach us once you return it. Once the item is received at our fulfilment center, it takes 4-5 business days for the refund to be processed and 7-15 business days for the replacement. The products sold in deals/promotions/super low prices can’t be refunded but replaced with the same in case of any physical damages or manufacturing defects.

*Electronic items such as mobile phones, laptops, tablets, digital & DSLR cameras, smart tv etc can only be returned within 3 days (should be unopened/brand new condition). Restocking fee of 15% of the total invoice/price of the product to be returned will be applicable for returns.

Cosmetics, perfumes and personal care electronic items such as trimmers, grooming sets etc will only be returned if there’s any manufacturing defects or physical damages. Claims to be made within 24 hours.

Warranty

Warranty of products will be under the sole discretion of the manufacturer. On selected products and in instances where Market.helixqatar.com is considered the seller, warranty repairs will be carried out at market.helixqatar.com’s authorized service centers. In instances where a product is bought through a Seller that is not Market.helixqatar.com, the terms of the respective seller’s warranty will apply. In case of complaints, items covered by warranty will be picked up and sent to the respective service centers. This process may take 7-15 days and depending on the nature of the complaint, availability of the spare parts, there could be difference in the time period.

The warranty is not applicable to cases other than defects in material, design and/or workmanship. Warranty obligations are limited to repairing of defective product or refunding the amount of the purchased product (such decision at the product Seller’s discretion). All electronic items can only be sent for warranty once unboxed.

Repair or replacement under the terms of a warranty does not provide a right to extension or renewal of the warranty period. Warranty terms are in accordance with your device manufacturer. In the event that your product cannot be repaired but is still under the manufacturer’s warranty, we’ll issue a replacement or, if a replacement isn’t available, you’ll be refunded in full. Not all products are covered by the warranty, always check the product listing to know if it includes warranty benefits.

Warranty of Refurbished Phones/Laptops

• Return/Replacement: within 3 days (will be processed only after quality check by supplier. Product will be picked up and checked. May take 7-12 days)

• Warranty: 90 days (from the date of purchase)

• After 3 days (from the date of delivery), the product can only be serviced and will not be replaced unless there is any irreparable damage. (will process refund if a replacement can’t be arranged)

• Software updates for the items will only be available up to the last update by the manufacturer.

• In case of replacement with a different product shipping charges will be applicable and restocking fees will be applied on refunds within 3 days.

About Refunds

When you return an item, your refund and how your refund is issued may differ based on the condition of the item, how long you’ve had the item and how the item was purchased. Refunds are given in Credits. To see how long it takes for you to receive your refund, please see the table below.

*Items purchased through various promotions/deals; free shipping will only be refunded as market.helixqatar.com Credits.

Note: Items that are damaged, missing parts, missing box, not in the original condition, or have obvious signs of use for reasons not due to market.helixqatar.com or Seller error will not be eligible for refund.